Frequently Asked Questions

Yes – World Cup Hub operates under a licence issued by the UK Gambling Commission (UKGC) and is also registered with the Malta Gaming Authority (MGA). The licence numbers are displayed in the footer of the site, and you can confirm their status on the UKGC’s public register or the MGA’s licence lookup page. Being regulated means we must adhere to strict player‑protection, fairness and anti‑money‑laundering standards.

To complete our Know‑Your‑Customer (KYC) process you’ll need to upload a clear, colour copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent utility bill or bank statement showing your name and address. For credit‑card deposits we may also ask for a picture of the front of the card (middle digits hidden) to confirm ownership. Verification is usually completed within 24‑48 hours, after which you can request withdrawals.

You can fund your account with as little as £5 using most debit/credit cards or e‑wallets such as Skrill and Neteller. Bank transfers have a minimum of £10, while cryptocurrency deposits start at the equivalent of £10 (in BTC, ETH or USDT). The amount you deposit will appear instantly for cards and e‑wallets; bank transfers may take 1‑3 business days.

In‑play betting lets you place wagers on matches that have already kicked off. Our trading team adjusts odds continuously based on the live game flow, injuries and market movement, so the numbers you see are refreshed within seconds. You can access the in‑play section from the main menu, choose a match and place a bet just as you would pre‑match. Note that rapid changes can cause a brief delay before your bet is accepted.

New customers receive a 100 % match bonus up to £50 on their first deposit. The bonus must be staked 5 times (5×) on sports events with minimum odds of 1.5 before any withdrawable cash is released. You have 30 days from the date of deposit to meet the rollover; any unused bonus funds after this period are removed.

World Cup Hub provides several responsible‑gambling tools in the ‘My Account > Responsible Gambling’ section. You can set daily, weekly or monthly deposit caps, loss limits, or a temporary cooling‑off period. For self‑exclusion you can choose a time frame from 24 hours up to five years, during which your account will be locked and you will be prevented from logging in. If you need further support we also provide links to GamCare, BeGambleAware and the national self‑exclusion register.